Health Navigator

Job Summary

To support BlueCare Plus Clinical Support, the full-time remote Health Navigator will assist members with their healthcare needs by answering questions, completing Health Risk Assessments, and ensuring timely support through phone interactions and administrative coordination.

Key responsibilities

• Conducting educational calls to inform members about available benefits and completing health needs assessments
• Reaching out to members with identified gaps in care to encourage compliance and assist with provider locational and appointment scheduling
• Managing system work queues and screening members for eligibility and prior case activities to facilitate clinical team outreach

Required qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• Two years of experience in a customer service support role
• Familiarity with medical terminology
• Proficient interpersonal and organizational skills
• Ability to work independently and manage multiple tasks effectively