Health Navigator

Job Summary

Supporting the BlueCare Plus Clinical Support team, the full-time remote Health Navigator will assist members in navigating their healthcare needs, conduct Health Risk Assessments, and respond to inquiries through phone interactions and administrative tasks.

Key responsibilities

• Conduct educational calls to advise members on available benefits and complete health needs assessments
• Encourage members with gaps in care to comply and assist in locating providers and scheduling appointments
• Manage system work queues and screen members for eligibility and prior case activities

Required qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• Two years of experience in a customer service support role
• Knowledge of medical terminology
• Ability to work independently with minimal supervision
• Strong interpersonal and organizational skills