Health Navigator

Job Summary

Supporting the Senior Care team, the full-time remote Health Navigator will assist members in transitioning home by coordinating follow-up appointments, reviewing medication changes, and providing resources to manage their health effectively.

Key responsibilities

• Conduct educational calls to inform members about available benefits and assess health needs
• Reach out to members with care gaps, encouraging compliance and assisting with provider location and appointment scheduling
• Manage system work queues and screen members for eligibility and prior case activities

Required qualifications

• Associates Degree in education, communication, health-related field, or equivalent work experience
• At least 2 years of experience in a customer service support role
• Knowledge of medical terminology and healthcare processes
• Ability to work independently with minimal supervision
• Strong organizational and time management skills