Health Plan Client Relationship Manager

Job Summary

Responsible for managing relationships with a portfolio of Health Plan customers, the full-time remote Health Plan Client Relationship Manager will develop high-trust partnerships, drive customer satisfaction and retention, and coordinate internal teams to achieve customer objectives.

Key responsibilities:

• Manage and enhance relationships with Health Plan customers throughout their lifecycle to maximize satisfaction and retention
• Lead and mentor the Health Plan team, promoting core values and fostering a positive culture
• Collaborate with internal teams and external partners to ensure alignment and successful delivery of customer objectives

Required qualifications:

• Bachelor's degree required
• 10+ years of experience in Customer Success, Account Management, or Client Relationship Management
• Proven success in managing complex strategic customer portfolios
• Strong understanding of customer relationship management and lifecycle practices
• Ability to influence cross-functional teams and engage with executive-level stakeholders