Health Plan Client Relationship Manager

Job Summary

Managing relationships with a portfolio of Health Plan customers, the full-time Client Relationship Manager will develop high-trust partnerships, ensure customer satisfaction and retention, and coordinate internal and external teams to achieve desired business outcomes in a fully remote environment.

Key responsibilities

• Manage customer relationships across all stages of the lifecycle to maximize outcomes and retention
• Serve as a leader and mentor within the Health Plan team, promoting core values and a positive culture
• Act as the primary liaison for internal teams, ensuring alignment and delivery excellence for customer objectives

Required qualifications

• Bachelor's degree required
• 10+ years of experience in Customer Success, Account Management, or Client Relationship Management
• Proven success managing a portfolio of complex strategic customers
• Strong understanding of customer relationship management practices
• Solution-oriented mindset with the ability to work independently