Health Survey Specialist

Job Summary

A company is looking for a Sr Service Advocate - Ops - Work From Home.

Key Responsibilities

• Engage with DSNP members via phone to introduce services and complete Health Risk Assessments
• Document calls accurately in electronic records to ensure compliance with standards
• Support members during enrollment calls, managing difficult situations with empathy and urgency

Required Qualifications

• At least 2 years of experience in customer service, healthcare, or a call center
• Proficiency in Microsoft Word and Outlook
• Data entry and documentation experience within member records preferred
• High School diploma or G.E.D. required; college degree or equivalent work experience preferred
• Bilingual preferred