Healthcare Access Navigator

Job Summary

A company is looking for a Navigator, Healthcare Access - Remote.

Key Responsibilities

• Acts as a member liaison, providing support and resources throughout the program lifecycle
• Identifies and addresses barriers to healthy outcomes through communication with members and caregivers
• Schedules and manages member appointments, ensuring timely follow-up and documentation of member cases

Required Qualifications

• At least 2 years of customer service experience, preferably in a healthcare setting
• Working knowledge of medical/pharmacy terminology and NCQA guidelines
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office and applicable software programs
• Ability to work independently with minimal supervision