Healthcare Account Advisor

Job Summary

To support a dynamic healthcare customer service team, the remote Account Advisor I will serve as a trusted resource for members and providers, addressing inquiries related to benefits, claims, eligibility, and billing while ensuring a positive customer experience.

Key responsibilities

• Responding to inbound calls regarding healthcare benefits, claims, eligibility, billing, and payment inquiries
• Researching and resolving customer issues across multiple systems while maintaining accuracy and compliance
• Assisting members and providers with claim status requests, adjustments, refunds, and payment discrepancies

Required qualifications

• High School Diploma or equivalent
• At least one year of customer service, healthcare, medical office, or related experience
• Proficiency with Microsoft Office and general computer applications
• Ability to multitask and navigate multiple computer systems simultaneously
• Strong attention to detail and organizational skills