Healthcare Administrative Assistant
Job Summary
To support a growing Customer Experience team, the full-time Administrative Assistant will manage patient communications, resolve appointment and prescription requests, and coordinate with healthcare providers and pharmacies while working remotely during US Eastern Time hours.
Key responsibilities
- Handle incoming and outgoing patient communications primarily via phone
- Resolve appointment, prescription, and support-related requests while managing patient cases end-to-end
- Maintain accurate documentation in CRM and EMR systems, ensuring timely completion of operational tasks
Required qualifications
- 2+ years of recent, hands-on experience in online Customer Support
- Healthcare background through education or experience working with medical institutions
- Proven experience handling inbound and outbound calls in English
- Experience in a high-volume customer-facing environment
- Availability to work 11:00 AM - 8:00 PM ET, including potential weekend shifts
Complete Job Description
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