Healthcare Advocate

Job Summary

A company is looking for a Healthcare Advocate (CX).

Key Responsibilities

• Resolve complex user cases end to end, from AI handoff through final outcome
• Contact providers and insurers to verify coverage and correct claim issues
• Drive improvements to playbooks and internal processes based on real case patterns

Required Qualifications

• 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
• Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week
• Experience working directly with provider offices, health insurers, and debt collection groups
• Solid working understanding of HIPAA and PHI handling
• Passionate about helping build a new standard for navigating U.S. healthcare