Healthcare Billing Customer Service Coordinator

Job Summary

Working remotely during day shifts, the full-time Healthcare Billing Customer Service Coordinator will manage customer inquiries, handle billing issues, verify insurance information, and ensure patient satisfaction in a fast-paced call center environment.

Key responsibilities

• Handles customer inquiries and complaints, ensuring a high level of customer satisfaction
• Verifies patient insurance information and assists with pre-authorization processes
• Coordinates with medical staff to address complaints and maintain accurate patient records

Required qualifications

• High School Diploma/GED or equivalent
• 2+ years of experience in customer support coordination
• Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to maintain confidentiality and uphold ethical principles in patient care
• Experience in managing multiple tasks simultaneously in a fast-paced environment