Healthcare Billing Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - Healthcare Billing.

Key Responsibilities

• Handle patient phone calls and inquiries regarding billing, insurance, and medical records
• Collaborate with providers to resolve urgent patient billing issues and educate patients on payment options
• Investigate insurance claims to ensure accurate processing and maintain documentation of interactions

Required Qualifications

• 2+ years of customer service experience in a healthcare call center environment
• 1+ year of experience in medical billing, insurance claims, or healthcare revenue cycle
• Experience with Microsoft Office Suite and electronic health records (EHR) or customer relationship management (CRM) systems
• Ability to work various shifts
• Typing speed of 45+ WPM while maintaining accuracy