Healthcare Billing Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - Healthcare Billing, Revenue Cycle Management.

Key Responsibilities

• Handle patient phone calls and inquiries regarding billing, insurance, and medical records
• Collaborate with providers and operations team members to resolve billing issues and educate patients
• Investigate claims and reconcile patient and insurance balances for accuracy

Required Qualifications

• 2+ years of customer service experience in a healthcare call center environment
• 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
• Experience with Microsoft Office Suite and electronic health records (EHR) or customer relationship management (CRM) systems