Healthcare Billing Customer Service Specialist
Job Summary
To support a transformative healthcare experience, the full-time Healthcare Billing Customer Service Specialist will manage patient inquiries regarding billing and insurance, ensuring satisfaction through effective communication and problem-solving in a remote environment.
Key responsibilities
- Handle patient phone calls and inquiries about billing, insurance, and payment options while ensuring a positive experience
- Collaborate with healthcare providers and operations teams to resolve billing issues and maintain service level agreements
- Investigate and reconcile patient and insurance balances, processing payments and addressing discrepancies as needed
Required qualifications
- 2+ years of customer service experience in a healthcare call center environment
- 1+ years of experience in medical billing, insurance claims, or healthcare revenue cycle management
- Proficiency in Microsoft Office Suite and experience with electronic health records (EHR) or customer relationship management (CRM) systems
Complete Job Description
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