Healthcare Business Administrator

Job Summary

Working remotely, the full-time Healthcare Business Administrator will research and respond to inquiries related to the Affordable Care Act (ACA), analyze complex policy requirements, and craft clear written responses while ensuring documentation accuracy.

Key responsibilities

• Analyze inquiries and conduct thorough research to determine appropriate responses
• Document case notes and monitor inquiry trends to propose improvements to the response knowledgebase
• Collaborate with cross-functional teams to ensure accurate documentation of regulatory changes affecting healthcare consumers

Required qualifications

• Bachelor's degree plus 5+ years of relevant research, analytical, or customer service experience
• 2+ years of experience handling inquiries related to health care and the ACA
• Advanced experience in researching complex policy and programmatic requirements
• Proficiency in Microsoft Office Suite
• Ability to obtain Public Trust clearance and residency in the U.S. for at least three of the last five years