Healthcare Business Support Associate

Job Summary

Providing enterprise-grade customer support, the full-time Healthcare Business Support Associate will assist riders and drivers involved in healthcare rides, ensuring personalized service and resolution through various communication channels in a fully remote capacity.

Key responsibilities:

• Serve as the first point of contact for partners regarding healthcare rides or enterprise accounts
• Create exceptional, personalized service experiences for Lyft Business customers
• Meet and exceed efficiency and customer satisfaction KPIs while providing timely support via phone, chat, and email

Required qualifications:

• Minimum one year of experience in a customer-facing role via written, chat, or phone channels
• Experience in a fast-paced environment with strong attention to detail
• Impeccable communication skills, conveying empathy and complex instructions effectively
• Strong problem-solving skills, with a focus on active listening and thoughtful questioning
• Willingness to work a flexible schedule, including mornings, nights, weekends, and holidays