Healthcare Call Center Agent

Job Summary

Providing exceptional customer service, the remote Healthcare Call Center Agent will handle inbound and outbound calls, respond to electronic correspondence, and assist with claims research and insurance verification while ensuring compliance with healthcare regulations.

Key responsibilities

• Answer incoming calls and address member or provider inquiries while making outbound calls as needed
• Document all interactions accurately in the system, ensuring records are updated and complete
• Maintain confidentiality and comply with HIPAA and other healthcare regulations while meeting performance metrics

Required qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a call center or customer service role, preferably in a healthcare setting
• Strong communication skills with empathy and active listening abilities
• Ability to multitask and navigate multiple systems, with proficiency in Microsoft Office and call center software
• Familiarity with medical terminology and insurance processes is a plus