Healthcare Call Center Representative

Job Summary

A company is looking for a Healthcare Call Center Representative to provide support to members during the open enrollment season.

Key Responsibilities of the Healthcare Call Center Representative:

• Manage a high volume of inbound calls, providing accurate information and empathetic support to members
• Assist with Tier 1 inquiries and escalate complex issues to Tier 2 when necessary
• Document all interactions accurately and maintain adherence to schedule standards

Qualifications and Skills for the Healthcare Call Center Representative:

• Previous customer service experience
• Call center experience preferred; healthcare or medical claims experience is a plus
• Comfortable working on the phone and computer for the entire shift
• Empathetic and positive attitude with active listening skills
• Ability to adapt to different situations and maintain patience under pressure