Healthcare Call Center Representative

Job Summary

A company is looking for a Call Center Healthcare Representative - Remote US.

Key Responsibilities

• Answer inbound calls and respond to basic inquiries from members, providers, and customers
• Provide knowledgeable responses to client questions and escalate complex inquiries as needed
• Resolve client issues, update account records, and ensure inquiries are fully documented

Required Qualifications

• Two or more years of customer service experience in any industry
• Proficiency with help desk tools, computer systems, and Microsoft Office applications
• Ability to work collaboratively and identify appropriate stakeholders for inquiry resolution
• Experience in meeting client SLAs, production goals, and quality metrics
• Ability to work in a remote environment with reliable high-speed internet