Healthcare Call Center Representative

Job Summary

A company is looking for a Call Center Healthcare Representative - Part-Time Remote US.

Key Responsibilities

• Handle inbound calls from members and providers, providing accurate information on healthcare benefits and services
• Research and resolve inquiries while adhering to established procedures and compliance guidelines
• Document customer interactions clearly in multiple systems during live calls

Required Qualifications

• At least two years of customer service experience, preferably in a call center or high-volume environment
• Healthcare experience preferred, such as in medical office, pharmacy, insurance, or healthcare call center
• Strong computer proficiency with the ability to navigate multiple applications and dual screens
• Self-motivated and dependable, capable of working independently in a remote setting
• Minimum hard-wired high-speed internet connection required