Healthcare Call Center Representative

Job Summary

To support patient care, the full-time Healthcare Call Center Representative will manage patient inquiries, schedule appointments, and guide patients through the healthcare process in a hybrid work environment after completing on-site training.

Key responsibilities

• Serve as the first point of contact for patients, responding to inquiries and providing information
• Schedule appointments and assist patients in navigating the healthcare process
• Deliver excellent customer service to enhance patient and family experiences

Required qualifications

• One year of customer service experience preferred
• High School Diploma or GED
• Bilingual in Arabic/English or Spanish/English preferred