Healthcare Call Center Representative

Job Summary

Supporting healthcare programs remotely, the part-time Healthcare Call Center Representative will handle inbound calls from members and providers, delivering accurate information about healthcare benefits, eligibility, and services while ensuring a professional customer experience.

Key responsibilities

• Handle inbound calls, providing accurate information related to healthcare benefits and services
• Research and resolve inquiries efficiently while adhering to established procedures and compliance guidelines
• Document customer interactions clearly in multiple systems during live calls

Required qualifications

• At least two years of customer service experience, preferably in a call center or high-volume environment
• Healthcare experience preferred, such as in medical offices, pharmacies, or insurance
• Strong computer proficiency with the ability to navigate multiple applications simultaneously
• Clear and professional communication skills for managing challenging conversations
• Self-motivated and dependable, capable of working independently in a remote setting