Healthcare Call Center Representative

Job Summary

Supporting a crucial healthcare refund initiative, the temporary full-time Healthcare Call Center Representative will assist patients with account inquiries and refund statuses through inbound calls, working remotely and adhering to structured workflows and scripts.

Key responsibilities

• Provide support through inbound call handling and assist callers in understanding refund initiatives
• Verify caller and patient identity in accordance with client-approved procedures before discussing account information
• Accurately document all call interactions in client-designated systems following training and documentation standards

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment
• Ability to handle inbound calls professionally and efficiently in a high-volume call center environment
• Strong verbal communication skills to clearly explain billing and refund-related information
• Basic computer proficiency, including experience navigating multiple systems simultaneously