Healthcare Call Center Representative

Job Summary

To support a busy call center, the full-time Healthcare Call Center Representative will make outbound calls to healthcare members, provide information about appointments and services, and ensure HIPAA compliance while working remotely.

Key responsibilities

• Make outbound calls to inform members about appointments and available programs
• Verify member information for HIPAA compliance and document calls following scripts
• Participate fully in a week-long training program with no absences or late arrivals

Required qualifications

• Ability to work set schedules from Monday to Friday
• Access to a personal computer with Windows 11 and specific technical requirements
• Quiet, dedicated workspace free from background noise
• Wired USB headset for call handling
• Commitment to no time off during the first 30 days post-training