Healthcare Call Center Representative

Job Summary

To support a busy call center, the full-time Healthcare Call Center Representative will make outbound calls to healthcare members, providing information about appointments and available programs while ensuring HIPAA compliance, all in a remote work environment.

Key responsibilities

• Make outbound calls to inform healthcare members about appointments and services
• Verify member information for HIPAA compliance and document calls accurately
• Follow provided scripts during calls without offering medical advice or treatment discussions

Required qualifications

• Ability to commit to set schedules and training requirements
• Access to a personal computer with Windows 11 and specific technical specifications
• Quiet, dedicated workspace free from background noise
• Wired USB headset for clear communication
• Minimum internet speed of 50 Mbps download and 20 Mbps upload