Healthcare Call Center Representative

Job Summary

To support a busy call center, the full-time Healthcare Call Center Representative will make outbound calls to healthcare members, providing information about appointments and available programs while ensuring HIPAA compliance in a remote work environment.

Key responsibilities

• Make outbound calls to inform healthcare members about appointments and services
• Verify member information for HIPAA compliance and document calls following scripts
• Participate fully in a one-week training program with no absences or late arrivals

Required qualifications

• Ability to work set schedules, Monday to Friday, during specified hours
• Must have a personal computer with Windows 11 and meet specified technical requirements
• Quiet, dedicated workspace free from background noise
• Wired USB headset for call quality
• Commitment to no time off during the first 30 days after training