Healthcare Call Center Representative

Job Summary

Supporting healthcare programs remotely, the part-time Healthcare Call Center Representative will handle inbound inquiries, provide accurate information regarding healthcare benefits, and ensure a compassionate customer experience while working flexible daytime hours.

Key responsibilities

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits and services
• Research and resolve inquiries efficiently while adhering to established procedures and compliance guidelines
• Document customer interactions clearly and accurately in multiple systems during live calls

Required qualifications

• At least two years of customer service experience, preferably in a call center or high-volume environment
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center)
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously
• Clear and professional communication skills with the ability to manage challenging conversations calmly
• Self-motivated and dependable, with the ability to work independently in a remote setting