Healthcare Call Center Representative

Job Summary

Handling inbound calls and occasional outbound follow-ups, the part-time hourly Healthcare Call Center Representative will provide exceptional customer support regarding medical inquiries, verify insurance and billing information, and ensure compliance with healthcare guidelines while working remotely.

Key responsibilities

• Manage inbound and outbound calls related to medical inquiries
• Verify insurance, billing, and medical information accurately
• Ensure compliance with HIPAA and Federal Health Care Program guidelines

Required qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical benefits, Prior Authorization, and EOBs preferred
• Ability to meet performance metrics (KPIs)
• Tech-savvy with basic troubleshooting skills
• High-speed wired internet connection (hotspots not accepted)