Healthcare Call Center Representative

Job Summary

Working remotely as a contracted RCM Healthcare Call Center Representative, the mid-level professional will support customers through CRM tools, document interactions, and identify trends while delivering empathetic resolutions during business hours from Monday to Friday, 9 am - 5:30 pm EST.

Key responsibilities:

• Support customers via CRM tools and document interactions accurately
• Identify trends or recurring issues and collaborate with the team for resolution
• Deliver quick, thoughtful, and empathetic responses to customer inquiries

Required qualifications:

• 1-3 years of call center experience required
• Technical experience with current CRMs strongly preferred
• Ability to type 30 wpm with 90% accuracy or above consistently
• High School Diploma or equivalent is mandatory
• Strong messaging communication skills and active listening abilities