Healthcare Call Center Representative
Job Summary
Providing exceptional customer support, the part-time hourly Healthcare Call Center Representative will handle inbound and outbound calls regarding medical inquiries, verify insurance and billing information, and ensure compliance with healthcare regulations while working remotely.
Key responsibilities
- Handle inbound calls and occasional outbound follow-ups regarding medical inquiries
- Verify insurance, billing, and medical information with accuracy
- Ensure compliance with HIPAA and Federal Health Care Program guidelines
Required qualifications
- 1 year or more of recent call center experience
- Knowledge of medical benefits, Prior Authorization, and Explanation of Benefits (EOBs) preferred
- Tech-savvy with basic troubleshooting skills
- Comfortable meeting performance metrics (KPIs)
- Strong attention to detail and accuracy
Complete Job Description
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