Healthcare Call Center Representative

Job Summary

Supporting healthcare programs remotely, the full-time Call Center Healthcare Representative will handle inbound calls from members and providers, providing accurate information about healthcare benefits and services while ensuring a compassionate customer experience.

Key responsibilities

• Handle inbound calls, delivering accurate information related to healthcare benefits, eligibility, and services
• Research and resolve inquiries efficiently while adhering to established procedures and compliance guidelines
• Document customer interactions clearly and accurately in multiple systems during live calls

Required qualifications

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center)
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously
• Self-motivated and dependable, with the ability to work independently in a remote setting
• Clear and professional communication skills with the ability to manage challenging conversations calmly