Healthcare Call Center Specialist

Job Summary

Working remotely in a full-time capacity, the Healthcare Call Center Specialist will place outbound calls to insurance companies, navigate automated systems, and document claims information to support healthcare providers.

Key responsibilities

• Place outbound calls to insurance companies on behalf of healthcare providers
• Document call outcomes and claim updates accurately within the client platform
• Follow up on claim status and verify insurance eligibility and prior authorization status

Required qualifications

• 1-3 years of call center experience required
• Previous experience in healthcare call center, insurance, or medical billing preferred
• Experience communicating with insurance companies or healthcare payers is a plus
• High School Diploma or equivalent required
• Ability to work independently in a remote environment