Healthcare Call Center Specialist
Job Summary
Handling a high volume of incoming patient calls, the remote Healthcare Call Center Specialist will provide professional, empathetic, and accurate assistance while managing billing inquiries and ensuring compliance with HIPAA regulations.
Key responsibilities
- Answer incoming patient calls promptly and courteously, addressing questions and concerns related to billing
- Evaluate caller needs to determine appropriate resolutions while adhering to client-specific workflows and service expectations
- Maintain accurate documentation of calls and actions taken in the patient account system, ensuring confidentiality and compliance
Required qualifications
- High School Diploma or Equivalent required
- Bilingual (English/Spanish) preferred
- Proficient computer skills, including knowledge of MS Outlook, Word, and Excel
- Familiarity with insurance billing is a plus; comprehensive training is provided
- Ability to type a minimum of 40 WPM with accuracy
Complete Job Description
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