Healthcare Call Center Supervisor

Job Summary

Overseeing daily operations in a fully remote capacity, the Supervisor Healthcare Call Center will ensure quality customer service, operational efficiency, and compliance with service level agreements while supporting and developing a healthcare-focused customer service team.

Key responsibilities

• Supervise healthcare call center operations to maintain service excellence and operational compliance
• Assist representatives in resolving complex inquiries and escalate issues to leadership as needed
• Train and mentor team members, supporting performance management and employee development initiatives

Required qualifications

• Bachelor's degree in business management, healthcare administration, or a related field, or equivalent experience
• 6+ years of customer service experience, with at least 2 years in a leadership role
• Preferred experience in healthcare settings such as medical offices, pharmacy, or healthcare call centers
• Familiarity with customer service platforms and basic computer applications
• Strong coaching and analytical skills with the ability to work independently in a remote environment