Healthcare Call Center Supervisor

Job Summary

Overseeing daily operations of a healthcare-focused customer service team, the full-time remote Supervisor Healthcare Call Center will ensure service excellence, compliance with service level agreements, and team development while fostering a positive customer experience.

Key responsibilities

• Supervise daily healthcare call center operations to maintain quality customer service and operational efficiency
• Support representatives in resolving complex customer inquiries and escalate issues to leadership as necessary
• Train, mentor, and coach team members while managing performance and supporting employee development

Required qualifications

• Bachelor's degree in business management, healthcare administration, or a related field, or equivalent experience
• 6+ years of customer service experience, including 2+ years in a leadership role
• Preferred healthcare experience in medical office, pharmacy, insurance, or healthcare call center operations
• Experience with customer service platforms, help desk software, and basic computer applications
• Strong coaching, analytical problem-solving, and organizational skills with the ability to work independently in a remote environment