Healthcare Call Center Team Lead
Job Summary
To support healthcare insurance follow-up operations, the full-time remote Healthcare Call Center Team Lead will manage a team of Revenue Cycle Representatives, providing leadership, coaching, and operational support while ensuring productivity and quality standards are met.
Key Responsibilities
- Lead, coach, and support a remote team of Revenue Cycle Representatives
- Monitor daily productivity, attendance, quality, and key performance metrics
- Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement
Required Qualifications
- 1-3 years of healthcare call center leadership or supervisory experience
- Experience working in a healthcare call center, medical billing, insurance, or revenue cycle environment preferred
- Proficiency with Microsoft Office and web-based applications
- Ability to work independently and effectively in a remote work environment
- Strong attention to detail and commitment to quality
Complete Job Description
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