Healthcare Call Center Trainer
Job Summary
To enhance the training experience for customer service representatives, the full-time Healthcare Call Center Trainer will develop and facilitate engaging training programs remotely, focusing on onboarding new hires and improving knowledge retention in a fast-paced call center environment.
Key responsibilities
- Design and maintain comprehensive training materials and programs tailored to the needs of call center agents
- Deliver virtual training sessions using platforms like Microsoft Teams and Zoom, ensuring effective engagement and knowledge transfer
- Assess learning gaps and adapt training approaches to meet individual and team development needs, with a strong emphasis on healthcare scheduling operations
Required qualifications
- Minimum 3 years of call center training experience, preferably in healthcare or dermatology
- Proven ability to develop and deliver training programs for remote call center agents
- Strong background in call center operations, quality assurance, and customer service
- Experience with instructional design tools and multimedia resources for creating training content
- Demonstrated supervisory or leadership experience in a training environment
Complete Job Description
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