Healthcare Call Center Trainer

Job Summary

To enhance training effectiveness in a remote setting, the full-time Healthcare Call Center Trainer will develop and facilitate training programs for customer service representatives, focusing on onboarding, virtual training delivery, and skills improvement in a fast-paced call center environment.

Key responsibilities

• Design and maintain comprehensive training materials and programs tailored to the needs of call center agents
• Deliver engaging virtual training sessions using platforms like Microsoft Teams and Zoom while managing large classes
• Assess learning gaps and adapt training approaches to ensure effective knowledge retention and application

Required qualifications

• Minimum of 3 years of call center training experience, preferably in healthcare or dermatology
• Proven experience in developing and delivering training programs for remote call center agents
• Strong background in healthcare scheduling operations and patient communication best practices
• Exceptional presentation and facilitation skills for virtual training environments
• Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS)