Healthcare Client Service Representative

Job Summary

Working remotely in a full-time capacity, the Healthcare Client Service Representative will deliver exceptional support to members and providers by managing billing inquiries, enrollment verification, and general information requests while handling a high volume of inbound calls.

Key responsibilities

• Assist with healthcare member and provider inquiries in a call center environment
• Maintain awareness of performance impacts on members while managing grievances and appeals
• Utilize multiple computer screens to efficiently handle inquiries and data entry simultaneously

Required qualifications

• 1 year of customer service experience
• 6 months of healthcare experience
• 1 year of call center experience
• Data entry experience
• Must have a private workstation and reliable internet connection