Healthcare Client Services Director

Job Summary

A company is looking for a Director for Client Services - Healthcare VA Service.

Key Responsibilities

• Lead, coach, and manage a team of Virtual Assistants supporting US-based healthcare professionals
• Monitor and evaluate individual and team performance using KPIs and scorecards
• Handle escalations and provide timely resolutions to both internal and client concerns

Qualifications

• Proven experience in customer service or virtual assistant management, preferably in the healthcare industry
• At least 5 years of leadership experience managing large teams
• Experience in handling client relationships, including managing escalations and maintaining high customer satisfaction levels
• Strong background in team reporting, monitoring, and performance management
• Familiarity with healthcare processes or experience supporting US healthcare clients