Healthcare Client Services Director

Job Summary

A company is looking for a Director of Client Services (Healthcare).

Key Responsibilities

• Lead and manage a diverse Client Services team to deliver exceptional support to healthcare professionals
• Monitor team performance using KPIs and service quality metrics to ensure high-level service delivery
• Handle client escalations and oversee the onboarding and training process for new team members

Qualifications

• Proven experience in customer service or virtual assistant management, preferably in healthcare
• At least 5 years of leadership experience managing large teams
• Experience in managing client relationships and handling escalations
• Strong background in team reporting and performance management
• Familiarity with healthcare processes and digital tools