Healthcare Client Success Director

Job Summary

A company is looking for a Director of Client Success in the Healthcare sector.

Key Responsibilities

• Lead and develop a team of Client Success Managers focused on healthcare clients
• Ensure client value realization through structured Success Plans and proactive account management
• Engage with executives and support strategic planning and transformation initiatives

Required Qualifications

• 8+ years of experience in Customer Success, Account Management, or SaaS leadership roles
• 3+ years of experience leading high-performing teams in relevant functions
• Proven success in driving retention and revenue growth in enterprise accounts
• Strong executive presence with the ability to influence senior stakeholders
• Experience in healthcare technology or hospital operations preferred