Healthcare Communication Center Representative

Job Summary

A company is looking for a Communication Center Representative to serve as the primary point of contact for providers and facilities seeking support with workflows.

Key Responsibilities

• Respond to inbound inquiries regarding cases and prior authorization requests
• Assist with documentation intake and ensure accuracy of incoming requests
• Collaborate with teams to support timely case resolution and track follow-ups

Required Qualifications

• High school diploma or equivalent required (Associate's or Bachelor's degree preferred)
• 1-3 years of customer service experience, preferably in healthcare or insurance
• Ability to manage multiple tasks in a fast-paced environment
• Comfort working with portals and case management systems
• Knowledge of HIPAA and handling of PHI