Healthcare Contact Center Agent

Job Summary

To support healthcare clients, the remote Healthcare Contact Center Agent will provide knowledgeable responses to client inquiries, solve problems, and ensure adherence to service level agreements while working a designated 8.5-hour shift Monday to Friday.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Update account history, follow up with clients, and ensure inquiries are resolved
• Collaborate with team members and management to efficiently process client inquiries and recommend workflow improvements

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills for effective resolution of inquiries
• Emphasis on professional written and oral communication skills
• Ability to identify the correct stakeholders to consult for resolving client inquiries