Healthcare Contact Center Agent

Job Summary

Providing knowledgeable responses to client inquiries, the remote Healthcare Contact Center Agent will address basic questions, escalate complex cases, and ensure adherence to service level agreements while collaborating with team members to enhance client satisfaction.

Key responsibilities

• Respond to client questions and elevate complex cases to appropriate staff
• Update account history, follow up with clients, and ensure inquiries are resolved
• Collaborate with team members and management to improve inquiry resolution processes

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills for effective inquiry resolution
• Ability to communicate professionally in written and oral formats
• Understanding of team dynamics and stakeholder consultation for client inquiries