Healthcare Contact Center Representative
Job Summary
Working remotely in a full-time capacity, the Healthcare Contact Center Representative will manage inbound and outbound calls, assisting patients with inquiries and coordinating healthcare services.
Key responsibilities
- Handle inbound and outbound calls to assist patients with their healthcare needs
- Coordinate appointments and provide information regarding services and benefits
- Document interactions and maintain accurate records in the system
Required qualifications
- High school diploma or equivalent required; associate degree preferred
- Previous experience in a healthcare or call center environment
- Familiarity with healthcare terminology and insurance processes
- Proficiency in using computer systems and call center software
- Ability to work flexible hours, including evenings and weekends
Complete Job Description
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