Healthcare Contact Center Representative

Job Summary

Providing exceptional service to members and providers, the full-time Medical Contact Center Representative will manage inbound and outbound communications, including enrollment outreach and clinical quality calls, while working remotely.

Key responsibilities

• Deliver friendly and accurate service through various communication channels, addressing customer inquiries and concerns
• Educate customers on healthcare benefits and assist with navigating internal processes for optimal outcomes
• Conduct outbound outreach for program enrollment and wellness check-ins, ensuring compliance with regulations and company policies

Required qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience in a healthcare setting or related field
• At least 1 year of experience in a healthcare contact center or outbound calling environment
• Strong empathy and ability to build rapport with diverse individuals
• Proficiency with computer systems, including CRM software and Microsoft Office Suite