Healthcare Contact Center Representative

Job Summary

Seeking a full-time remote Healthcare Contact Center Representative, the successful candidate will manage inbound and outbound member interactions for the Customer Engagement Verification program, providing accurate information and ensuring program requirements are met in a fast-paced healthcare environment.

Key responsibilities:

• Handle member interactions related to program requirements, reminders, and resources
• Provide accurate responses to routine questions using approved scripts and documentation
• Research and resolve inquiries, updating account information and documenting interactions clearly

Required qualifications:

• Two or more years of customer service or call center experience preferred
• Experience in healthcare, Medicaid, or related member services preferred
• Ability to navigate multiple computer systems and protect confidential information
• Strong professional communication and documentation skills
• Capability to work independently in a structured remote environment