Healthcare Contact Center Specialist

Job Summary

A company is looking for a Shared Services Contact Center Specialist to join their Shared Services Team.

Key Responsibilities

• Handle inbound calls, chats, emails, and faxes from healthcare providers regarding authorizations, claims, and services
• Document interactions, research issues, and ensure prompt follow-up for provider inquiries
• Guide providers through processes such as checking authorization status and navigating the provider portal

Required Qualifications

• High school diploma or equivalent (required)
• 2+ years of experience in a healthcare contact center or customer service role
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
• Ability to navigate multiple systems and databases accurately
• Excellent organization and time management skills