Healthcare Contact Center Specialist

Job Summary

Providing exceptional service in a remote environment, the full-time Healthcare Contact Center Specialist will engage with members and providers through inbound and outbound communications, assisting with healthcare inquiries, program enrollment, and education on benefits while ensuring a positive customer experience.

Key responsibilities

• Deliver friendly and accurate service to customers via multiple communication channels, addressing their needs and concerns
• Educate customers on healthcare benefits and navigate them through internal processes to achieve desired outcomes
• Conduct outbound outreach for program enrollment and wellness check-ins, ensuring compliance with regulations and company policies

Required qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience in a healthcare setting or related fields
• At least 1 year of experience in a healthcare contact center or outbound calling environment
• Strong empathy and ability to build rapport with diverse individuals
• Proficiency with computer systems, including CRM software and Microsoft Office Suite